Voxlyn scores 100% of your recorded calls and chats against your own scorecard, with verbatim evidence for every point — so QA stops being a sample and starts being the truth.
AI grades 100% of calls and chats against your scorecard — judgment criteria are AI-evaluated, measurable ones (like hold time) are computed straight from the data. Every score comes with a verbatim quote and timestamp, never a guess.
Dashboards built for the whole chain: agents see their own scores, managers see their team, directors see their region, owners see the whole company — the same data, scoped to the level that needs it.
Automatic weakest-area detection surfaces the specific criteria dragging scores down, so coaching conversations start with evidence instead of a hunch.
Connects directly to your helpdesk and dialer — Zendesk today, with more connectors on the way — so calls and chats flow in automatically, no manual uploads.
Org structure spans countries, lines, and departments from day one, with managers and directors scoped to their own region.
No case studies or logos yet — just an early product and a founder who'll walk you through it personally.