Voxlyn scores your sales calls, support calls, chats and verifications against your own scorecard. Every score shows the exact line behind it, and every call comes with a coaching note on what to say next time.
For in-house QA teams, support centers, inside sales and BPOs.
Sara Malik
Inside sales, call of 6 min
Coaching note
Every call arrives already scored, with the quote behind each item. Your team confirms or corrects instead of starting from a blank sheet, so the same people cover far more calls.
See who needs attention and on which item, with a coaching note ready for every call. Log each session so the next conversation starts where the last one ended.
Quality across every team, department and country in one dashboard, with the proof behind every number when a client or auditor asks.
You write the checklist. Voxlyn checks judgment items with AI and measures the rest, like long silences and first reply time, straight from the recording or transcript.
Discovery, objection handling, next step booked, required disclosures.
Identity checks, resolving the issue on the call, tone and empathy.
First reply time, accurate answers, correct policy, clean close. Works with Zendesk.
Consent, qualification and decision-maker checks on every sale, with approve or reject and a reason, ready to send to the client.
Upload recordings or connect your helpdesk.
Every item on your scorecard, with the quote and timestamp that decided it.
QA confirms or corrects. Team leads can ask for a re-evaluation, and agents can too if you turn it on. Team leads coach and log it.
Each agent sees their own calls, their current focus area and every coaching note.
Voxlyn is in early access. Send a day of recordings and your scorecard, and the founder will walk you through the results with your team.
Thanks. We will be in touch within two working days.